Dynamics 365 for Service
Earn customers for life
Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.
Create consistency and loyalty
Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.
- Give customers great service on their channel of choice.
- Make Help easy by providing relevant, personalized service.
- Proactively address issues by detecting customers’ intent and social sentiment.
Make your agents' jobs easier
Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.
- Reveal customers’ case histories, preferences, and feedback.
- Provide guidance on entitlements and service-level agreements.
- Display it all in a single interface tailored to their job and skill set.
Customer self-service and peer-to-peer service
Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.